Terms & Conditions
Ordering & Dispatch
All our products are made in small batches and often to order so please allow up to 5 working days from ordering for us to dispatch your goods, although we will always aim to get it to you sooner!
Non-UK Mainland Delivery Charges
Please note the delivery charges stated on the web page apply to UK mainland only. Delivery to other destinations will incur additional charges. Please contact us for a quote. We regret that we are unable to send goods beyond the UK.
All orders are sent by courier. If there is nobody in to sign for the goods, they will be left in a convenient place if possible. If not, a card will be left with details of the courier who will be able to arrange a convenient time for re-delivery. If you have particular delivery instructions, please advise us at the time of ordering.
Where possible we would advise taking delivery at a premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address. We cannot accept responsibility for addresses provided incorrectly.
It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery and contact us within 2 working days.
Payment & Returns
Payment will be made using PayPal if ordering online or by credit/debit card if ordering by telephone. Authorisation and payment will be taken upon placement of orders. In the unlikely event of a product being unsatisfactory, please contact us immediately. Do not return goods without first speaking to us.
Online Stock Accuracy
Every care has been taken to ensure that all prices and descriptions in our online shop are correct. In the case of error you will be given the opportunity to cancel your order. Please note that some products are seasonal and may have limited availability. We apologise if this is the case. We have identified where possible products which contain allergens, however we would advise customers with specific allergies to contact us for further information.